1. Agreement & acceptance

This Supplier Agreement (the "Agreement") is a binding contract between QuotesDone ("QuotesDone", "we", "us", "the Platform") and the registering business ("you", "the Supplier"). By ticking the acceptance box during sign-up, or by using the Platform, you confirm that you have read, understood and agree to be bound by this Agreement. Ticking the box constitutes a valid electronic signature under UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. If you are accepting on behalf of a company, you warrant that you are authorised to bind that company.

2. Definitions

• Customer — a user who requests quotations through the Platform.
• Quotation Value — the total price the Supplier quotes for a job, exclusive of VAT.
• Reveal — the point at which a Customer pays to unlock and select a Supplier for a job; a job is "won" upon Reveal.
• Subscription Fee — the annual supplier subscription fee described in clause 6.
• Working Days — days other than Saturdays, Sundays and UAE public holidays.

3. Eligibility & registration

To register you must be a lawfully established business in the UAE holding a valid trade licence covering the services you offer, and the individual registering must be authorised to act for that business. You agree to provide accurate, current and complete company, licence, tax (TRN), bank and contact information and to keep it updated.

4. Account & security

Access is secured by one-time-code verification. You are responsible for activity on your account and for keeping access credentials and the registered email secure. Notify us immediately of any unauthorised use.

5. The service

QuotesDone is an anonymous quotation marketplace and technology platform. Customers post jobs and receive anonymised quotations; the identities of Customer and Supplier are released only through the Platform after a Reveal. QuotesDone is an introducer and facilitator only; it is not the contractor, is not a party to the contract for the work, and does not supervise, perform or guarantee any work.

6. Registration & subscription fees

Supplier registration is free of charge until 31 July 2027. From 1 August 2027 a subscription fee of AED 1,000 per year applies, payable annually in advance. The first 1,000 businesses to register on the Platform are permanently exempt from that fee. QuotesDone will give at least 30 days' notice and seek re-confirmation of acceptance before introducing or varying the fee, as set out in the Amendments section; continued use of the Platform after the effective date constitutes acceptance. The subscription fee, once paid, is non-refundable except as expressly stated at the time.

7. No supplier commission

QuotesDone charges the Supplier no commission on any job won through the Platform — not on the Quotation Value, not on the amount finally invoiced, and not on repeat work with the same Customer. The Platform is funded by the subscription fee in clause 6 and by a fee payable by the Customer at Reveal. QuotesDone reserves the right to introduce a supplier commission in future only on at least 30 days' notice and re-confirmation of acceptance as set out in the Amendments section; no commission is or becomes payable under this version of the Agreement.

8. Payment terms

Where a Subscription Fee is payable under clause 6, it is payable annually in advance, by card or by bank transfer, on the renewal date of the Supplier's account. QuotesDone may issue an invoice or statement for amounts due; payment is not conditional on receipt of an invoice. All amounts are in AED unless stated. Separately, the Customer — not the Supplier — pays QuotesDone a reveal fee of 3% of the Quotation Value at the moment of Reveal. Nothing is deducted from, or charged on, the amount the Customer pays the Supplier for the work.

9. Late payment

If a Subscription Fee is not received by its due date, QuotesDone may, after giving the Supplier notice and a further 7 Working Days to pay, suspend the Supplier's account until payment is made. Unpaid Subscription Fees are debts due and payable and may be recovered through the competent UAE courts. QuotesDone may set off amounts owed against any sums it holds for the Supplier.

10. Anonymity & non-circumvention

The Platform's value depends on anonymity. The Supplier must not, during anonymised stages or in on-platform chat, share or solicit phone numbers, email addresses, links, WhatsApp or other messaging or social-media handles, or otherwise attempt to take dealings off the Platform or bypass the Reveal. Any such disclosure or circumvention entitles QuotesDone to suspend the Supplier's account and to a liquidated sum of AED 10,000 per incident, agreed as a genuine pre-estimate of the lost platform value and lost subscription revenue, which is the sole monetary remedy for that incident (QuotesDone will not separately claim general damages for the same act). For a first and evidently inadvertent technical breach, QuotesDone may at its discretion issue a written warning instead of applying the sum. The Supplier acknowledges that Article 390 of the Civil Transactions Law (clause 9) applies to this sum.

11. Supplier obligations & conduct

The Supplier shall: honour every quotation it submits and any agreed timeline; respond to revealed Customers professionally and promptly; deal honestly and not engage in collusion, bid-rigging or price manipulation; and comply with all applicable UAE laws, including the Consumer Protection Law (Federal Law No. 15 of 2020) and health-and-safety requirements. QuotesDone, for its part, will operate the Platform in accordance with its own obligations as a digital marketplace under that law and its executive regulations.

Winning a job & response time. When a Customer reveals and selects the Supplier, the Supplier is notified that it has won the job and the Customer is given the Supplier's contact details (by SMS, WhatsApp and/or email) so the Customer can make contact. The Supplier must begin responding to the Customer within 3 working days of the Reveal. If the Supplier fails to respond within 3 working days and the Customer provides reasonable proof of attempted contact, QuotesDone may refund the Customer's reveal fee; and repeated non-responsiveness may lead to suspension. QuotesDone is notified of every such case.

12. Quotations & the supplier–customer contract

A quotation is the price the Supplier wishes to receive for the work. A quotation is valid for 30 days from submission unless the Supplier refreshes or withdraws it before Reveal, and the Supplier is bound by a quotation that is revealed within that validity period. The contract for the work itself is solely between the Supplier and the Customer, on terms they agree; QuotesDone is not a party to it and is not responsible for either party's performance, payment or conduct.

13. Trade licence & regulatory compliance

The Supplier must maintain a valid UAE trade licence and any approvals required for its trade, and upload renewals before expiry. QuotesDone may verify documents and may suspend, unverify or remove accounts that are unverified, expired, inaccurate or misrepresented.

14. Ratings & feedback

The Supplier acknowledges that Customers and QuotesDone may rate and review performance, and that such ratings may be displayed. Ratings reflect user feedback and are not endorsements by QuotesDone.

15. Intellectual property

All intellectual property in the Platform belongs to QuotesDone. The Supplier grants QuotesDone a non-exclusive licence to display its business information, logo and quotation content for the purpose of operating the Platform.

16. Confidentiality & data protection

The Supplier shall keep any Customer information received strictly confidential and use it only to fulfil the specific job. Each party shall comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). QuotesDone processes the personal data of the Supplier and its representatives where necessary to perform this Agreement, and for these specified purposes: account management, identity and licence verification, subscription invoicing and collection, fraud and security monitoring, and service analytics. Processing necessary to operate this Agreement relies on contractual necessity rather than consent alone. Any separate purpose, such as marketing, will be based on separate consent. The Supplier and its representatives have the right to access, correct and request deletion of their personal data (PDPL Arts. 14–16) and may lodge a complaint with the UAE Data Office. Full details are set out in our Privacy Policy, available at /legal?doc=privacy, which is provided at the point of registration.

17. Warranties & disclaimers

The Platform is provided on an "as is" and "as available" basis. QuotesDone does not warrant any volume of leads, quotations or jobs, uninterrupted availability, or that any Customer will proceed. To the extent permitted by law, all implied warranties are excluded.

18. Limitation of liability & indemnity

To the maximum extent permitted by UAE law, QuotesDone, its owners, staff and affiliates shall not be liable for disputes between the Supplier and a Customer, loss of business or profit, or any indirect or consequential loss; and QuotesDone's total aggregate liability to the Supplier shall not exceed the fees the Supplier paid to QuotesDone in the 12 months before the claim. The Supplier shall indemnify QuotesDone against claims, losses and costs arising from the Supplier's work, breach of this Agreement, or breach of law. Nothing excludes liability that cannot lawfully be excluded.

19. Suspension & termination

QuotesDone may suspend or terminate access for breach of this Agreement, non-payment, expired licensing, or conduct harmful to the Platform or its users. The Supplier may stop using the Platform at any time. Outstanding Subscription Fees and charges survive termination and remain payable.

20. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control.

21. Notices

Notices to the Supplier may be sent to the registered email or shown in the supplier portal; notices to QuotesDone should be sent to management@quotesdone.com.

22. General

QuotesDone may assign this Agreement; the Supplier may not assign without consent. If any provision is held unenforceable, the remainder stands. No failure to enforce is a waiver. This Agreement, with the Privacy Policy and any fee notices, is the entire agreement between the parties.

23. Amendments

QuotesDone may update this Agreement and its fees. For material changes — in particular any increase in fees — QuotesDone will give at least 30 days' notice and will ask the Supplier to re-confirm acceptance; a Supplier who does not accept a material change may terminate without penalty within the notice period. Non-material changes take effect when published on this page.

24. No-circumvention of the Platform

The Supplier acknowledges that any customer, project or lead made known to it through the Platform results directly from QuotesDone's introduction and is QuotesDone's protected commercial interest. For 24 months from such introduction, the Supplier shall not, directly or indirectly, conclude, invoice or facilitate any transaction with that customer for the same or similar scope outside the Platform with the purpose or effect of avoiding QuotesDone's fee. Each breach entitles QuotesDone to liquidated compensation of AED 15,000 per incident, or three (3) times the fee that would otherwise have been payable, whichever is higher, in addition to recovery of the unpaid fee.

25. Confidentiality & platform data

All leads, customer details, anonymised scopes, pricing data and materials accessed through the Platform are confidential and remain the property of QuotesDone. The Supplier shall not copy, store, resell or reuse such data outside a transaction conducted on the Platform, nor supply it to any third party or competing service. Each proven breach entitles QuotesDone to liquidated compensation of AED 20,000 per incident, plus injunctive relief.

26. No replication or competing use

The Supplier shall not reproduce, reverse-engineer, or use QuotesDone's software, matching logic, anonymisation outputs or document templates to develop or assist any competing platform.

27. AI-generated content and platform outputs

The Platform uses automated and AI-based tools to extract bills of quantities from drawings, standardise and anonymise quotations, generate cost estimates and comparisons, and power support and category assistants. These outputs are provided for convenience only, may contain errors or omissions, and do not constitute professional, engineering, legal or financial advice. The Supplier must independently verify any such output before relying on it, and QuotesDone is not liable for any loss arising from reliance on automated outputs.

28. Anonymisation and standardised quotations

QuotesDone anonymises quotations and related materials on a reasonable-efforts basis. The Supplier remains responsible for ensuring its quotations, drawings and uploads do not contain identifying, contact or branding information intended to circumvent anonymity, and QuotesDone is not liable if anonymisation is imperfect. Where QuotesDone produces a standardised or reformatted version of a quotation, that version is a convenience copy only; the Supplier's original submission governs in the event of any discrepancy.

29. No guarantee of leads or outcomes

QuotesDone provides access to the Platform but does not guarantee that the Supplier will receive any inquiries, quotation opportunities, reveals or won work, nor any particular volume, value or return. Registration and continued use are provided without any representation as to results.

30. Electronic acceptance, records and audit

The Supplier agrees that ticking the acceptance box, clicking to accept, or continuing to use the Platform constitutes a valid and binding electronic acceptance of this Agreement under the laws of the United Arab Emirates. QuotesDone's records — including its acceptance logs and the signed acceptance certificate it generates — are admissible and, absent manifest error, conclusive evidence of the terms accepted and the time of acceptance. To enforce the anti-circumvention provisions, QuotesDone may request reasonable evidence that a Customer introduced through the Platform was not dealt with off-Platform, and the Supplier shall cooperate in good faith.

31. Payments, currency and future fees

All amounts under this Agreement are stated and payable in UAE Dirhams (AED) unless otherwise agreed. Any amount overdue may accrue interest at 1% per month or the maximum permitted by law, whichever is lower. Registration and subscription fees are addressed in sections 6 and 7, and no supplier commission is charged; QuotesDone reserves the right to introduce or vary such fees in future in accordance with the Amendments section.

32. Compliance, communications and feedback

The Supplier warrants that it is not subject to sanctions and that its funds and activities are lawful, and it will comply with applicable anti-money-laundering and sanctions laws. The Supplier consents to receive service, transactional and (unless opted out) promotional communications by email, SMS and WhatsApp, and may unsubscribe from promotional messages at any time. Any feedback or suggestions the Supplier provides may be used by QuotesDone freely and without obligation. QuotesDone may identify the Supplier as a participant on the Platform and use its name or logo as a reference, unless the Supplier opts out by written notice.

33. Response obligation and non-response charge

Once a Customer reveals the Supplier's contact details, the Supplier must respond to that Customer within three (3) working days, by the on-platform message thread, telephone, email or other reasonable means. Where a Customer complains that the Supplier has not responded, QuotesDone will attempt to contact the Supplier. If the Supplier fails to respond to both the Customer and QuotesDone within three (3) working days of QuotesDone taking up the complaint, and QuotesDone consequently refunds the Customer's Reveal Fee, the Supplier shall pay QuotesDone a non-response charge equal to that Reveal Fee (3% of the quoted value). This charge reflects QuotesDone's cost of the refund caused by the Supplier's non-response; it is payable within seven (7) days of QuotesDone's notice, may be recorded as a due on the Supplier's account, and may be set off against any amounts otherwise payable to the Supplier. Repeated non-response may also lead to suspension or removal from the Platform.

34. Governing law & jurisdiction

This Agreement is governed by the laws of the United Arab Emirates, and the parties submit to the exclusive jurisdiction of the competent courts of the Emirate of Dubai.

35. Contact

QuotesDone · Dubai, United Arab Emirates · management@quotesdone.com